Returns & Claims
a) Goods will only be accepted for credit if returned within 10 days of the date of delivery and must be accompanied by a request for credit quoting the original invoice and/or delivery docket number, date and reason for return.
b) Prior notification of the return of goods is required, at which point returns and claims number will be allocated which must be quoted at the time of return. The acceptance of such goods does not imply an agreement to issue a credit note. Goods are subject to inspection and approval. Freight will be at the expense of the purchaser unless the goods were supplied incorrectly. The Castor Master reserves the right to charge a restocking fee of 20% of the invoice value on all products returned to The Castor Master.
c) No credit will be allowed for:
- 1) Goods which are specifically manufactured or cut to the specifications of the purchaser;
- 2) Goods which have been used, modified or damaged; or
- 3) Goods with an alleged deficiency or discrepancy where the purchaser has failed to open and check all items supplied within ten days of delivery and report any such claim to The Castor Master within the said ten days.
- 4) Buyer supplied material – The Castor Master shall be indemnified for any direct, indirect or consequential loss or damage caused to goods provided to The Castor Master by the Buyer.
